Agree. Ultimately we are comparing two of the best games last gen and both are great in their own right. TLOU 2 stands alone, however, imo, as top five greatest games all time. But I say that knowing it is a divisive game and a lot of people don't like it for various reasons and that is fine, but I look at how the game performed in sales, critical reception, number of GOTY awards and that builds one hell of a resume. Based on all that, I think it is obvious who the true minority here are. That doesn't make their opinion any less valid though.
I think the loud minority (as well as fanboys) have claimed and propgated a narrative that TLOU2 is failing in different areas, because they’re unsatisfied with the outcome of the story (or misunderstand ND’s final portrayal of Joel); It’s a coping mechanism. Some people don’t understand character arcs either…
Not every game is for everyone, but like you mentioned, judging by all of the standard metrics/variables, critics and readers have all chimed in at this point and TLOU 2 still hung among the very best. It’s not my favourite game, but I had to recognize how much it achieves so well in each facet of the game.
One take away from the divisive nature of this game is that it became a true representation of this medium’s visceral spectrum.