I think it's because Sony fans are far more critical of their favorite company than the xbox and nintendo fans. I dont know why that is. Maybe xbox fans are just more loyal and more forgiving? But I like this about Sony fans. They dont take no shit from anyone. If someone lies to them about cross gen games, they are gonna call him out. If someone lies to them about PC ports being a one off thing and then a few months later, they start porting everything to PC, you know they are gonna get called out. It's refreshing tbh.
I also think Sony has had an atrocious year from a PR perspective. They have zero exclusives for the holiday season. They skipped E3 which is pretty much unforgivable in this day and age. Their state of plays have been utterly abysmal with Deathloop appearing in 19 consecutive state of plays at one point. They tried closing PS3 and vita stores. They have begun to charge people for next gen resolution and framerate upgrades that are given away free by everyone from money hungry evil corps like EA and Activision to indie devs with 4 man teams. Even Microsoft offered a free next gen upgrade for Doom to Playstation gamers this year. Jimbo learned nothing from last year's fiasco over Horizon and Miles and continued to keep GOW and GT7's cross gen status a secret for over a year. GOW doesnt even look like it had any effort put into visuals. The owner of this site thought it looked like an expansion. Can you blame the site's users and the hardcore sony fans for expecting more?
They typically dominate the news by producing GOTY caliber titles every year. this year, not so much. So every fuck up is amplified.
I think you and I see things completely differently.
Moreso than any other gaming company. Playstation fans have long been known for their refusal to criticize or dispute anti-consumer behavior from Sony. Ignoring, downplaying, or outright excusing poor decisions by Sony is what has kept the "For the payers" meme in constant circulation for years.
The Xbox One wasn't necessarily a bad console. But it did launch with some bad features, and even worse pr. Xbox fans across the board showed MS loud and clear exactly what they thought of those decisions. To the point that the division head was sacked, and Xbox spent almost an entire generation in the gutter trying to play catch up. When Xbox fans weren't satisfied with what they saw from Halo Infinite, MS was forced to delay it for a year, and launch their console without it's biggest exclusive. When word got out that MS planned to increase the price of XBL Gold, Xbox fans protested so fast that the decision was immediately backtracked.
When Sony released it's Xbox One equivalent with the PS3. Not only were the graphical comparisons worse, but so was the price. Despite that, the PS3 went on to sell quite well, and didn't garner near the uproar or pushback that the Xbox One did. Despite console crossplay being obviously beneficial for several games, and genres. We had to listen to Playstation fans make up every excuse they could think of to defend Sony's refusal. Even you yourself said that Sony has had a terrible year with pr. Yet according to many here, the PS5 is shattering sales records all over the place despite shortages.
Over the years, both MS and Sony have had ups and downs as far as pr and screwups. You can go back and look up Xbox's sales numbers, and you'll see a clear and defined correlation. That's nowhere near the case with Sony and Playstation. Good news or bad, consumer friendly or not, shady or non shady... The Playstation sells remarkably well regardless.
I just can't see how you see Playstation fans as routinely holding Sony accountable, and claim Xbox fans don't and are therefore more loyal.