At the end, he says "Shouldn't it feel better than this?". He is implying you should feel bad.
No, he isn't. He is making the point that you SHOULDN'T have any conflicting feelings in looking forward to what - according to the previewer - appears to be the HARRY POTTER game fans of the series have been expecting. He is empathizing with the folks who are torn about their personal feelings towards Rowling and their take on her statements and their connection to the franchise.