PlayStation Stars, which is coming to the west later in October, lets players earn rewards by completing a variety of campaigns and activities.
The program also has a four-tier level system, in which all players start at Level 1 and can work their way up to Level 4 by buying games and earning trophies.
However, some users are upset that the Level 4 tier, which is unlocked after buying four full-price games from the PlayStation Store and earning 128 rare trophies, rewards players with improved customer service.
According to Sony, the Level 4 tier perks include a commemorative collectible, and a promise that “when contacting PlayStation Customer Support, you will be given priority in the chat order”.
https://www.videogameschronicle.com...p-stars-members-priority-in-customer-support/