Initial Question: Hi, I would like to combine order #1 and #2
10:48 AM PST CRS(Amazon): Hello, my name is CRS. I'm here to help you today.
10:49 AM PST CRS: t me check that for you Xxxxx
10:52 AM PST CRS: Thank you for staying connected Xxxxx
10:54 AM PST CRS: I've added Star Ocean: Integrity and Faithssness - PlayStation 4 and NieR - PlayStation 4 to Order ID: #1
10:54 AM PST Xxxxx : ok I saw the updated order, but I lost my discount for items from order #2
10:55 AM PST Xxxxx :
30% Pre-orders:
-CDN$ 38.99
I only have discount for 2 items
10:56 AM PST CRS: After discount the Price was CDN$ 79.99 on both the products. Am I correct Xxxxx ?
10:57 AM PST Xxxxx : no, the price before discount was $79.99 for both products, I still have my old order page:
Order# 1
Order Summary
Item(s) Subtotal:
CDN$ 159.98
Shipping & Handling:
CDN$ 0.00
30% Pre-orders:
-CDN$ 47.99
Total before tax:
CDN$ 111.99
Estimated GST/HST:
CDN$ 14.56
Estimated PST/RST/QST:
CDN$ 0.00
Grand Total:
CDN$ 126.55
Order# 2
Item(s) Subtotal:
CDN$ 129.98
Shipping & Handling:
CDN$ 0.00
30% Pre-orders:
-CDN$ 38.99
Total before tax:
CDN$ 90.99
Estimated GST/HST:
CDN$ 11.83
Estimated PST/RST/QST:
CDN$ 0.00
Grand Total:
CDN$ 102.82
10:57 AM PST CRS: Yes Xxxxx
10:57 AM PST Xxxxx : so in total i only need to pay 228 (tax included)
10:58 AM PST CRS: On this order as well the Promotion has been applied Xxxxx
Total Promotions Applied:
- CDN$ 38.99
10:59 AM PST Xxxxx : but only for 2 items
if you do the caluclation
you will see what i mean
38.99 was the discount for Megadimension Neptunia VII - PlayStation 4 and Trillion: God of Destruction - PlayStation Vita
10:59 AM PST CRS: Ohh the promotion was for the other two products
10:59 AM PST Xxxxx : yes
11:00 AM PST CRS: My sincere apologies regarding this issue.
So you will be getting a Promotion of 38.99 on the added items as well
11:01 AM PST CRS: Am I correct Xxxxx ?
11:01 AM PST Xxxxx : no should be 47.99, since other 2 items are 79.99 and 79.99, so 30% of that total is 47.99
11:01 AM PST CRS: Yes Xxxxx
11:02 AM PST CRS: I meant 30 %
11:02 AM PST Xxxxx : yes
11:02 AM PST CRS: pase give me a moment
11:11 AM PST CRS: I'm working on it for you Xxxxx
11:11 AM PST Xxxxx : ok
11:15 AM PST CRS: Thank you for staying connected Xxxxx
11:16 AM PST CRS: I've manually applied the promotion for you
11:16 AM PST Xxxxx : ok thanks!
11:16 AM PST CRS: You're welcome. Is there anything else I may help you with today?
11:16 AM PST Xxxxx : that's everything
11:16 AM PST CRS: I'm sorry it took a whi to process Xxxxx
11:17 AM PST CRS: Not to worry, I've applied it manually for you
It was a pasure assisting you today. Thank you for contacting Amazon Support. If there is nothing else that you would like to know, Pase feel free to click on "End Chat" to end this session.