levyjl1988
Banned
Long story short, I purchased x3 500 credits for Marvel Avengers and the in-game currency was never deposited into my account. It was yesterday Sept 2nd at around 12 in the morning that I purchased it.
I'm not sure if there was a bug or a glitch but I had this screen. But I managed to purchase credits by highlighting over the skin I wanted and purchasing it. No credits were deposited into my account.
I then proceeded to contact Square-Enix support about the issue and got this response:
So I contacted Microsoft support chat.
I tried the following suggestions.
Closing the app and restarting, nothing.
Removing Xbox profile and restarting console, adding it again and loading app, nothing.
So they recommended that I request a refund.
I did so at: https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders
and got a response of a decline:
I ask Square-Enix if they can check on their end. I get this response.
I wait 24 hours and its still not added. So I request if they can investigate the issue. This was their reply...
This has been the worst customer experience I've ever had to deal with. I get automated response and feel like they aren't even reading whatever I need help with.
Long story short. Do not purchase in-game currency for this game, when it doesn't deposit into your account, these companies will do absolute fucking nothing to help you the customer.
I'm not sure if there was a bug or a glitch but I had this screen. But I managed to purchase credits by highlighting over the skin I wanted and purchasing it. No credits were deposited into my account.
I then proceeded to contact Square-Enix support about the issue and got this response:
So I contacted Microsoft support chat.
I tried the following suggestions.
Closing the app and restarting, nothing.
Removing Xbox profile and restarting console, adding it again and loading app, nothing.
So they recommended that I request a refund.
I did so at: https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders
and got a response of a decline:
I ask Square-Enix if they can check on their end. I get this response.
I wait 24 hours and its still not added. So I request if they can investigate the issue. This was their reply...
This has been the worst customer experience I've ever had to deal with. I get automated response and feel like they aren't even reading whatever I need help with.
Long story short. Do not purchase in-game currency for this game, when it doesn't deposit into your account, these companies will do absolute fucking nothing to help you the customer.