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News Sony Sued For Not Honoring Warranty Agreements on Defective PS5 Controllers

driqe

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Dec 2, 2020
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In a complaint filed in the Southern District of New York on February 12, the Japanese conglomerate is accused of violating consumer fraud statutes and breaching warranty agreements related to the PS5 DualSense wireless controllers, which the suit alleges have an obvious defect that allows the characters to drift across the screen even when a user isn’t moving the controller’s joystick.
Lmarc Turner, the lead plaintiff listed in the complaint, claims that he immediately experienced a drift issue with the controller after he took his PS5 home in early February. But after contacting customer services, Turner was reportedly left with some lame advice about troubleshooting the defective controller and not much else in the way of help.

Eventually, “[g]iven that his experience with contacting Sony the first time did not satisfactorily address the drift issue,” Turner bought another DualSense controller for $69.99 a few days later, but “Had [he] been aware of the Drift Defect prior to purchasing his PS5, he otherwise would not have purchased the PS5, or would have paid substantially less for it,” the complaint says.

The suit also claims that Sony had to have known how widespread the drift issue was, particularly given “online consumer complaints, complaints made by consumers directly to it, and through its own pre-release testing.”
The lawsuit calls for Sony to launch a recall or free replacement program in order to replace the faulty controllers for all class members, and also calls for damage payments to be paid out to consumers in order to recompense them for buying new controllers or any other out of pocket expenses to fix the alleged defect.

Sony Sued For Not Honoring Warranty Agreements on Defective PS5 Controllers (gizmodo.com)
 

Foxhound89

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Dec 3, 2018
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Sue Me Season 4 GIF by The Office
 

captainraincoat

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Nov 15, 2010
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inb4 (Nothing wrong with my controller / I dont have a ps5 yet so no problem) crew arrive

Drift is actually not an issue with any of my 3 dual sense controllers...the loose triggers are my main gripe...i have turned off the vibration and trigger functions to prolong my control from falling apart
i have friends whos control triggers have literally snapped
 
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Reactions: CatLady
Apr 4, 2020
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inb4 (Nothing wrong with my controller / I dont have a ps5 yet so no problem) crew arrive

Drift is actually not an issue with any of my 3 dual sense controllers...the loose triggers are my main gripe...i have turned off the vibration and trigger functions to prolong my control from falling apart
i have friends whos control triggers have literally snapped
Chastises straw men for submitting anecdotal evidence then proceeds to immediately submit his own anecdotal evidence. Dude wth.
 

thismeinteil

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Jan 6, 2020
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Something looks off.

The guy brought, tried to contact support and sued Sony in about one week.
Sounds more like he read about the few who were having issues and decided to take advantage of the situation. Who knows if his controller really has any issues to begin with.
 
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Reactions: CatLady