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[The Infectious Paradox]

So let me preface - I've made a few comments here in certain threads with no real answer. But I'm just looking for advice.

The demo for FF16 crashed as soon as I got to the setting selection screen. Happened multiple times. Someone told me this happened to them with a demo and the final game worked fine.

Well, I bought FF16 and I still can't get past the settings screen before a crash. I have cleaned the ps5, rebuilt, reformatted, and deleted and re-download the game. I have not solved the issue and I see others on reddit with the same issue.

Called playstation support and they said I couldn't get a refund bc I opened the digital game. I feel kind of ripped off. What should I do next? Should I report my PS5 defective? I'm missing out on a good game and $70. If anyone has experienced something like this I'd love a tip.

 

[balls of snow]

Can you download a free to play game and see if it starts. Overwatch 2, Fortnight etc.

 

[TheDreadBaron]

So let me preface - I've made a few comments here in certain threads with no real answer. But I'm just looking for advice.

The demo for FF16 crashed as soon as I got to the setting selection screen. Happened multiple times. Someone told me this happened to them with a demo and the final game worked fine.

Well, I bought FF16 and I still can't get past the settings screen before a crash. I have cleaned the ps5, rebuilt, reformatted, and deleted and re-download the game. I have not solved the issue and I see others on reddit with the same issue.

Called playstation support and they said I couldn't get a refund bc I opened the digital game. I feel kind of ripped off. What should I do next? Should I report my PS5 defective? I'm missing out on a good game and $70. If anyone has experienced something like this I'd love a tip.

That sucks man. I’m guessing since it’s not just you experiencing the issue they’re working on a patch and you just have to wait a bit. If you really want that refund you could keep calling support but they are notoriously stingy, in the past they would give you one single lifetime refund “as a courtesy” or whatever, so if that’s still the case don’t blow that on a game you’re going to rebuy once it’s fixed.

 

[Shifty1897]

Yeah, there is nothing about FF16 at the OS / Software level that is different from any other digital game. This should happen to anything (new) you download. So try that.

If it does work on everything and you've done a factory reset, it's time to report the PS5 as defective.

 

[Daneel Elijah]

I did not have any problems. So I have no idea of what went wrong in your case and can't really help, but sorry to hear that. If the demo does have the same problem maybe a future patch will solve this? Did you delete the demo?

 

[Dr_Ifto]

If you rae in the refund window to return the console, I would do that, or if in the fix window, do that.

 

[xBlueStonex]

As somebody who played the demo and final game for 20+ hours now, I can tell you my PS5 has never had a problem. You should definitely reach out to Sony for a system repair.

That being said, pretty cool that Microsoft allows refunds on digital purchases (within reason). Shame to see Sony not do the same.

 

[ARK1391]

Does this happen with all games? Or just FFXVI demo and full release?

 

[RoboFu]

Its doing you a favor...

I would say if you want to spend time... reinstall.. if you have a full ssd delete some other games... if you are running off a second ssd.. don't.

 

[Spukc]

clean your ps5 you dirty boi
don't hotbox your ps5
dust ur place

or send in ps5

 

[Kusarigama]

So let me preface - I've made a few comments here in certain threads with no real answer. But I'm just looking for advice.

The demo for FF16 crashed as soon as I got to the setting selection screen. Happened multiple times. Someone told me this happened to them with a demo and the final game worked fine.

Well, I bought FF16 and I still can't get past the settings screen before a crash. I have cleaned the ps5, rebuilt, reformatted, and deleted and re-download the game. I have not solved the issue and I see others on reddit with the same issue.

Called playstation support and they said I couldn't get a refund bc I opened the digital game. I feel kind of ripped off. What should I do next? Should I report my PS5 defective? I'm missing out on a good game and $70. If anyone has experienced something like this I'd love a tip.

Try logging into a guest account/different account and starting the game.

 

[Hudo]

If you have a Twitter account, post about it and have PlayStation USA/Europe/Wherever in the tags as well. Maybe you can stir enough shit up to have them interact with you.

 

[The Infectious Paradox]

Yeah, there is nothing about FF16 at the OS / Software level that is different from any other digital game. This should happen to anything (new) you download.

Well the error code I got was CE-108255-1. Playstation told me that meant an error in the game app itself.

Thing is I understand the idea of waiting for a patch, but I only see this being talked about on like small threads on reddit.

It bugs me alone to not be able to play but it makes me worried I have a defective PS and if I should request a new one.

 

[Spyxos]

Are other complex games running? Ratchet & Clank or Horizon, Demon Souls? . If they crash too, your console is probably defective. But I also think I read something about crashing consoles and ff16 on reddit.

https://www.videogamer.com/tech/final-fantasy-16-crashing-how-to-fix/

 

[killatopak]

Maybe the SSD is broken? Do you have an external SSD you can test on?

 

[The Infectious Paradox]

Does this happen with all games? Or just FFXVI demo and full release?

Just those.

clean your ps5 you dirty boi
don't hotbox your ps5
dust ur place

or send in ps5

I do all those things. Maybe I should but I wonder if they'd accept it for repair

 

[The Infectious Paradox]

Does this happen with all games? Or just FFXVI demo and full release?

Ghost of tsushima and demon souls were fine

 

[Guilty_AI]

Seems to be a common issue for this game with launch editions of the ps5, at least most reports i saw mentioned having the launch edition.

 

[Gambit2483]

You say you cleaned your PS5....define "cleaned".

Did you open it up and physically wipe off the fan blades and heat sink, removing any and all dust/debris? If not, I would try that first and if it's still crashing it may be an internal hardware issue that needs to be sent in for repair

 

[Shifty1897]

Well the error code I got was CE-108255-1. Playstation told me that meant an error in the game app itself.

Thing is I understand the idea of waiting for a patch, but I only see this being talked about on like small threads on reddit.

It bugs me alone to not be able to play but it makes me worried I have a defective PS and if I should request a new one.

Respectfully, of course playstation tech support is going to tell you it's the game and not your console. Doesn't mean it's true.
Download and play something graphically demanding. It can be a free demo. If the error happens, it's a hardware issue with your PS5, not the game.

Millions of people have bought this game and you're the only person I hear getting this issue with FF16. That tells me that it's not the game, and that it's not going to get patched into magically working. Good luck!

 

[Housh]

Try this:

 

[The Infectious Paradox]

Respectfully, of course playstation tech support is going to tell you it's the game and not your console. Doesn't mean it's true.
Download and play something graphically demanding. It can be a free demo. If the error happens, it's a hardware issue with your PS5, not the game.

Millions of people have bought this game and you're the only person I hear getting this issue with FF16. That tells me that it's not the game, and that it's not going to get patched into magically working. Good luck!

I get where you're coming from. But I have at least seen several people on reddit with this same issue and error code. So I know it's not just me

 

[twilo99]

Wait for the devs to patch the game?

 

[darrylgorn]

And you're certain it's not a feature?

 

[01011001]

Well the error code I got was CE-108255-1. Playstation told me that meant an error in the game app itself.

Thing is I understand the idea of waiting for a patch, but I only see this being talked about on like small threads on reddit.

It bugs me alone to not be able to play but it makes me worried I have a defective PS and if I should request a new one.

play Fortnite in 60fps mode. that has RT lighting and reflections, should be a workout for the systen.

alternatively Doom Eternal in RT mode or similar stuff.

if none of these games trigger any issues then that's confusing lol.
but there were some games on PC in the past that suddenly showed issues with specific GPUs that had no issues in any other game.

 

[Gobjuduck]

Sell the ps5, buy a series x and play ff13.

 

[Guilty_AI]

If you actually bought the game, just do a chrageback with your bank if Sony won't refund.

Sony blocks accounts that do this

 

[Danjin44]

Wait for the devs to patch the game?

But I dont think this is game's problem since I didn't experience any crash or PS5 overheat.

 

[Rodolink]

wait a year and get it with more dlc and over a year of patches, it's always the same story with these big releases

 

[graywolf323]

If you actually bought the game, just do a chrageback with your bank if Sony won't refund.

whatever you do OP do NOT do this

 

[KrazyKrelian]

If you actually bought the game, just do a chrageback with your bank if Sony won't refund.

Don't do this unless you want to lose all your games.

 

[Thick Thighs Save Lives]

If you actually bought the game, just do a chrageback with your bank if Sony won't refund.

This is the worst advice possible. Sony will remove access to your PSN account till you give those funds back.

 

[Pasta la Vista]

Have you been able to speak to other's on reddit with the same issue? Do you have a link to that?

 

[LakeOf9]

Uninstall and reinstall

 

[Guilty_AI]

But I dont think this is game's problem since I didn't experience any crash or PS5 overheat.

There are more reports of this happening on reddit, so far it all points to it being an issue with launch editions of the ps5 (which has a different heatsink)

 

[The Infectious Paradox]

Sell the ps5, buy a series x and play ff13.

I've got one maybe I could buy it if I had my 70 damn dollars

 

[Pasta la Vista]

Call cudtomer support again, they will refund a digital purchase one time. I have done it before. Just keep pressing the issue.

 

[Pasta la Vista]

Do you have any video or screenshots too? If you post that on social media and link it to PS support on twitter, they will take notice.

 

[Danjin44]

There are more reports of this happening on reddit, so far it all points to it being an issue with launch editions of the ps5 (which has a different heatsink)

I have launch edition since I bought my PS5 day one and so far I didn't experience any overheating.

Edit: Also I didnt open up my PS5 to clean even once.

 

[YOU PC BRO?!]

What console SKU do you have? Model? Not that there’s anything that we can do with that information. It’s just interesting to know.

 

[Draugoth]

Seems to be an issue with your PS5.

First:

1. Do you get any error message when your console dies? If so, tell what it is.

You need to do a couple things to be certain of what's causing it:

1: Download another game and play it for a couple hours non stop to see if the game crashes.
2: If possible, replace the SSD of your console. Play FF16 and see if it crashes again. If the game crashes then it's not a memory or game issue.

If no other game crashes and replacing your SSD does not work, then it's a Square Enix/FF16 software issue.

CE-108255-1

Try any of these solutions: https://www.partitionwizard.com/partitionmanager/ce-108255-1.html

If none works and other games work normally then it's very likely a heat issue.

You could try replacing the metal liquid on your PS5 or finding a way to play somewhere really cold. Also open your PS5 and clean the dust as much as possible with a dust blower.

-----
If other game crashes besides FF16 then it's a hardware issue and you would need to replace your PS5.

 

[Guilty_AI]

Edit: Also I didnt open up my PS5 to clean even once.

 

[A.Romero]

Only the game crashes? Meaning it returns to the home screen?

I think people here posted a good few tips. It's a console issue most likely.

 

[Draugoth]

You dont really need to clean your consoles like you need to clean a PC.

But yeah, he should open it and blow off as much as dust as possible and try playing the game again.

 

[The Infectious Paradox]

Only the game crashes? Meaning it returns to the home screen?

I think people here posted a good few tips. It's a console issue most likely.

Yeah. I mean it brings up the black report error screen with the error code.

 

[Pasta la Vista]

So you tried everything? Called CS again?

 

[The Infectious Paradox]

So you tried everything? Called CS again?

I called once and spent an hour on the phone. They told me I couldn't get a refund bc I had already opened the game app. Which I find dumb bc I couldn't even get past the first game screen.

They made me run though all the tech attempts and I still got the error. They said that they would escalate the claim and ifld have to wait 3-5 days to see if the team will approve my refund. I'm still waiting on an answer but I don't have much faith on that solution.

At this point I'm considering calling to see if my ps can get repaired or replaced. I got it Dec of 21 so I doubt I'm in warranty.

 

[Pasta la Vista]

I called once and spent an hour on the phone. They told me I couldn't get a refund bc I had already opened the game app. Which I find dumb bc I couldn't even get past the first game screen.

They made me run though all the tech attempts and I still got the error. They said that they would escalate the claim and ifld have to wait 3-5 days to see if the team will approve my refund. I'm still waiting on an answer but I don't have much faith on that solution.

At this point I'm considering calling to see if my ps can get repaired or replaced. I got it Dec of 21 so I doubt I'm in warranty.

You'll get the refund. It's a pain in the ass, I know, but yeah just follow up with them.

 

[The Infectious Paradox]

You'll get the refund. It's a pain in the ass, I know, but yeah just follow up with them.

I hope you're right. But at this point I'm worried about the future of my console. Ff16 seems to be the first real PS game that pushes its limits and I don't want this to continue happening.

 

[mrmustard]

Got warranty? Send it in. No warranty? Sell it and get a new one.