Because some people bought their PS5's under the pretense that there would be actual exclusives, unique experiences synonymous withPlayStation and in keeping with its history and legacy.
The industry is becoming very homogeneous and after losing all the Zenimax games and exclusivity on Yakuza, Kingdom Hearts and several other series, this is the wrong move. They are making PlayStation into Xbox-lite, almost every move Jim Ryan and Hermen make is a copy of what Xbox has done.... there is no vision.
Resources are being put towards PC ports, when their own new platform, PS5 doesn't even have native versions of those games... Death Stranding, Horizon, Detroit and Days Gone.
For all the price hikes, games going to PC, cross-gen games and laundry list of other stuff.... we have no more studios than before. Xbox got Zenimax and they are not paying more for basic versions of games!
Where is our Zenimax deal if we have to put up with all this shit?
Where is the SSD expansion?
Where are the firmware updates to deal with the many crashing issues games have on PS5? Where are the UI updates to deal with how lonely it feels on it?
Jim and Hermen are focused on PC, mobile and cloud to the detriment of PS5 and console gaming. They are both disgraces to everything PlayStation means to gamers and fans.