So what's a biz complaint going to do?
When I used to work at Home Depot in receiving in the back because I used to always fix the store's computers (and when I mean fix were talking about some pretty fucking easy shit like simply replacing a hard drive or cloning a hard drive or something like that)
Most of my job in receiving was to actually get all the information from the managers of Departments of what they wanted to order within their budgets in terms of what their departments needed.
Because I was pretty young at this time probably 22, I had no idea that this is how any of this really worked so apparently the store purchases from Individual vendors and these vendors have specific quantities that you need to go past in order to even order for them like you're not able to just order 5 or 2 of something that usually is in like a batch of like 10, 20 ,100 or something.
But funny enough returning back to the vendor or RTV essentially works the same way in regards to the store getting a refund so think about it like if Home Depot bought a bunch of fridges from Samsung and let's just say some electrical things simply did not work in the fridge like it was a problem that had nothing to do with Home Depot it is going to hurt Home Depot reputation if they're selling a fridge like this and people believe it's the retailers fault I know that sounds silly but ultimately that is really how people think. so when something is recalled sometimes they could get a pass but sometimes they could get hit with fines or a specific percentage must be given back to the store because of their trouble of even holding in purchasing a faulty product as we still have to deal with the returns and the complaints.
So understand that Sony and Microsoft are like a store and CD projekt Red is the vendor if you're giving them a product that is faulty or has more bugs than normal Sony and Microsoft themselves will file a complaint because you're hurting the reputation of their Network or platform.
So I completely understand why they would file such a complaint because in my opinion there needs to be fucking order there must be some consequence to releasing a game in this state and even outright fucking lying to Consumers about the actual state of the game.
I agree with the complaint and Sony and MS giving refunds.
The biggest issue I'd argue is actually them literally deceiving fans regarding the state of this game. They out right LIED to people about this game's issues.