Bryank75
Banned
It seems obvious that Sony are working on a competitor to Gamepass or a re-imagining of PSNow....
However, based on being a PlayStation fan for the longest time they are just terrible at services and it is not within their core competencies.
PS5 has been out months now and UI updates are few and far between, changing next to nothing.
Customer service is atrociously bad and is historically notorious among gamers, trying to get a refund is like trying to get blood out of a stone and they have run afoul of authorities several times for denying consumer rights.
When you try and raise concerns on twitter or there is some type of negative backlash, Sony executives and employees bury their heads in the sand and ignore it rather than engage and try and improve.
I could go on and on, we have all experienced how bad services are on PlayStation.
What PlayStation do well is mass produce hardware targeting prices and sku's and making them very desirable on a global scale. They also have traditionally managed creative initiatives like making games and films etc.
If PlayStation come out, thinking a new service like Gamepass is going to take-off, I think they are hugely mistaken.
No PS fans want a new service, we want new studios... we want more exclusives and we want them to be full exclusive.
The direction is all wrong and PS management doesn't listen or have a clue.
However, based on being a PlayStation fan for the longest time they are just terrible at services and it is not within their core competencies.
PS5 has been out months now and UI updates are few and far between, changing next to nothing.
Customer service is atrociously bad and is historically notorious among gamers, trying to get a refund is like trying to get blood out of a stone and they have run afoul of authorities several times for denying consumer rights.
When you try and raise concerns on twitter or there is some type of negative backlash, Sony executives and employees bury their heads in the sand and ignore it rather than engage and try and improve.
I could go on and on, we have all experienced how bad services are on PlayStation.
What PlayStation do well is mass produce hardware targeting prices and sku's and making them very desirable on a global scale. They also have traditionally managed creative initiatives like making games and films etc.
If PlayStation come out, thinking a new service like Gamepass is going to take-off, I think they are hugely mistaken.
No PS fans want a new service, we want new studios... we want more exclusives and we want them to be full exclusive.
The direction is all wrong and PS management doesn't listen or have a clue.