You're not being punished in this instance because you don't get a choice, but there's more than enough examples of game trailers kind of indicating one thing and the game being different. So in those instances, with Sony's system in place you wouldn't get a refund. How is that for community care? Or in the instance when a game has performance issues that bug the shit out of you, but not enough fuss was raised so it doesn't get accepted that it "deserves" a refund, how is that good for the community? Skyrim PS3 anyone? The system they have in place sucks. It's not pro-consumer. It should change.
And again, YOU should be able to choose what YOU want to buy. Don't roll over and let a company decide what's best for you. They don't have your best interest in mind.
I've bought many games on Steam that I thought would be different than what I was getting and I could get a refund with literally no questions asked, immediately. It encourages me to take chances on games or genres that I may not have a lot of confidence in but would have a small interest in trying. I've discovered a bunch of new games that way. If those mechanism weren't in place, I'd take a lot less risk buying new shit.
So it should keep happening?
We PS fans talked with our wallet asking refunds and making Sony take finally a initiative is already a win for us gamers.
No matter if the same happened in the past... after Cyberpunk 2077 it should not happen again.
It changes the game for publishers and developers.
What happened in the past is past... now new games should not do the same... it is a good example and set the line for what is allowed or not in PS Store.
Plus no matter the Store it should not allow something unplayable to be even offered to me buy.
It should the base of a Store that I want to use.
Stores should be curated.
When I go to a Retail Store... I go in a Retail Store that sells a level of quality of I want to buy things... others I don't even enter.... if I go in a new Store and it has things that I don't think it is quality enough for me I will just never enter again.
Same for Web Stores... that is why I prefer PlayStation ecosystem than others... the same can be said about my choose for iPhone over Android... if they change that I will not use their product anymore.... because I look exactly for that... a closed system.