shanafan
Member
A co-worker of mine brought his Xbox One into work today that is not staying on when you press the power button. He thought maybe it was the power brick, so I brought in my power brick and we swapped the two, but it didn't help.
Here is the issue he is having. This is a video I found that shows the issue.
https://www.youtube.com/watch?v=RaFyAFmaEAM
Basically, you press the power button and the Xbox logo glows, then turns off. We found another video that showed someone pressing the button, and then pressing it twice rapidly and eventually he got it to work. We tried that method, and the Xbox One bootup screen did show up, but then it powered off during the bootup.
I did read this guide on Xbox's website: https://support.xbox.com/en-GB/xbox-one/console/console-wont-power-on, and the power brick's light stays on orange, and then you press the Xbox power button, the power brick's light changes to white, but then back to orange when the console turns off.
Reading through the YouTube comments, some people had to send it back to Microsoft while others were able to fix it.
Anyone here have any suggestions? We called Microsoft, and they want over $100 for us to send it in and diagnose it.
Thanks!
Here is the issue he is having. This is a video I found that shows the issue.
https://www.youtube.com/watch?v=RaFyAFmaEAM
Basically, you press the power button and the Xbox logo glows, then turns off. We found another video that showed someone pressing the button, and then pressing it twice rapidly and eventually he got it to work. We tried that method, and the Xbox One bootup screen did show up, but then it powered off during the bootup.
I did read this guide on Xbox's website: https://support.xbox.com/en-GB/xbox-one/console/console-wont-power-on, and the power brick's light stays on orange, and then you press the Xbox power button, the power brick's light changes to white, but then back to orange when the console turns off.
Reading through the YouTube comments, some people had to send it back to Microsoft while others were able to fix it.
Anyone here have any suggestions? We called Microsoft, and they want over $100 for us to send it in and diagnose it.
Thanks!