I've mentioned this before. People disregarded it. I know it will be disregarded once more, but ...
Microsoft never said, "
Game Pass is profitable." Phil was talking about a very different thing, and it was a very long-winded answer, and online publications like Windows Central and The Verge just ran with it and wrote headings like "Game Pass is Profitable, says Phil Spencer" when he never actually said it.
He only said "
it is profitable" (not Game Pass is profitable), and the "it" referred to the subscription services role in the overall revenue of the Xbox division being limited only to 10-15% of the total revenue because a bigger revenue share would cannibalize game sales even more and that wouldn't be profitable for Xbox.
If you read the second paragraph, you will see it. The "it" refers to Xbox content and services revenue -- not Game Pass.