And what a fucked up anti-consumer store policy is that. Fuck Sony and their policies.
Both at fault. CD for making a broken game. And Sony still selling it even though they supposedly have a certification process to weed out broken games.
Aside from people buying 2077 from GOG (direct from CD), every one else is buying it from a store or digital storefront. If MS or Sony are going to sell people a broken game despite even claiming they certify games for gamers, they share blame too.
And since gamers buy it from these places (aside from GOG direct), they have an obligation to refund gamers since that's where they bought it from. If you buy a shitty microwave from Walmart, you get the refund from Walmart. If Walmart says get lost, go get the refund at Panasonic, they can do that. But who's the ass who sold it in the first place to people? Walmart.
That's called Passing The Fucking Buck.
And if that goes against Sony policy because they don't want to deal with the refunds in the first place because they want all digital sales to be final, then they are at fault. You sold it, you take back broken stuff.
Ever work at a company that did a recall of products? I have. It happens every once in a while. What happens is it originates usually from some health notice the government found out and you got to do a recall based on mislabeled ingredients. ASAP, the company will send out recall letters and procedures.
Even if someone bought the shitty product a year ago, the standard procedure is to refund all people, compensate the retailer, and the store has a choice. Destroy the product, or send it back to the company and it will be destroyed here. If the store handles it, we may be willing to pay a destruction and disposal fee they bill us for.
Shit happens.
But for totally broken products, no ethical store put up this "we don't take refunds" go to the manufacturer. If they do, it's usually a shady store with shit ass policies who take no responsibility in the products they sell. And for MS/Sony it's worse because they even claim to certify games for gamers to ensure they supposedly work.