Neil Thompson, senior regional director for the UK and Ireland at Microsoft's Entertainment and Devices division, has told GamesIndustry.biz he is satisfied that the occurrence was not malicious, and that it was a genuine mistake which the retailer has gone to great lengths to prevent from happening again.
"From what I understand of it, it was an honest and genuine mistake. I'm disappointed that it happened because of the turmoil it creates, but I totally understand that in every organisation sometimes it's tough to manage every particular aspect of your supply chain and everything, to the nth degree, so that something won't go wrong at some point."
"I don't think there was any malice on the part of Argos at all, it was just an honest mistake. Argos reacted incredibly quickly to the mistake, they issued us with a detailed summation of why the mistake happened - mistakes like that, we have to be somewhat flexible."