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Pearl Abyss confirms Crimson Desert is not supported on Intel Arc GPUs (UP: Devs stated they're working on compatibility and support for Intel Arc)

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Thick Thighs Save Lives

NeoGAF's Physical Games Advocate Extraordinaire
Update 2: Pearl Abyss has responded to the Intel Arc GPU situation:

Regarding #CrimsonDesert support for Intel Arc:
We are currently working on compatibility and optimization support so that Crimson Desert can also be enjoyed on Intel Arc GPU systems. We are preparing to provide a smooth and stable gameplay experience, and we ask for your patience until the support update becomes available.

We apologize for any confusion our FAQ wording from several hours ago regarding playability on Intel Arc GPUs may have caused. Please regard this as our latest official news on the subject. Thank you.
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Update: Wccftech got an official response from an Intel Rep about the issue:

wccftech.com

[Update]Crimson Desert Doesn't Run On Intel Arc GPUs; Pearl Abyss Recommends Getting Refund

Pearl Abyss confirms Crimson Desert does not support Intel Arc GPUs, disappointing users and offering refunds as no future support is planned.
wccftech.com wccftech.com

"We're aware that Crimson Desert currently doesn't launch on systems with Intel GPUs and we're hugely disappointed that players using Intel graphics hardware can't jump into the world of Pywel at launch.

Getting games running smoothly is always a partnership between developers and hardware makers. Over the past several years, we've reached out to Pearl Abyss many times to help test, validate, and optimize support for Intel graphics, providing early hardware, drivers, and engineering resources across multiple generations, including Alchemist, Battlemage, Meteor Lake, and Lunar Lake.

Our teams are deeply committed to helping all studios deliver the best experience possible, providing open tools, documentation, and direct engineering support to make sure their games run well for everyone, including the tens of millions of players using Intel GPUs. We remain ready to assist Pearl Abyss however we can.

For details on the choice not to enable Intel support at launch, please reach out directly to Pearl Abyss."

Intel Rep to Wccftech
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Crimson Desert is now available on PC, and it doesn't run on Intel ARC graphics cards. When gamers try to run the game with Intel ARC graphics, they are greeted with a "The graphics device is currently not supported" error message.

In their FAQ for Crimson Desert, Pearl Abyss simply states that gamers who purchased the game expecting ARC GPU support should "refer to the refund policy of the platform where the game was purchased." At this time, there is no timeframe for when Crimson Desert will support Intel ARC GPUs.
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Is Intel ARC GPU support planned?

Right now, ARC GPU users are being told that their "graphics device is currently not supported". This implies that Intel GPU support is planned. That said, this is far from a concrete confirmation.

It is currently unknown why Crimson Desert is not playable on Intel ARC GPUs. Could this be fixed with a combination of Intel driver and game updates? Perhaps. Pearl Abyss has stated that they are "committed to continually improving performance and enhancing the overall experience through future updates and patches." That said, they haven't said that Intel ARC GPUs will be supported
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More at the link:

 
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Sad but not unexpected unfortunately and it's not the first game to launch with issues on intel. At least they were honest about it.
 
Skifi28 said:
Sad but not unexpected unfortunately and it's not the first game to launch with issues on intel. At least they were honest about it.
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"At least they were honest about it". That is like committing a crime and then admitting that you did it to the cops after. Pearl Abyss has been scummy as hell about basic information regarding their game before launch. Scumbags
 
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All 26 people on Earth who own an Intel Arc GPU and actually try to play games on it are disappointed...

The reason many AAA games support Intel Arc and even stuff like XeSS is because that support is basically free and baked into Unreal Engine, you just click a button as the dev and it's automatically implemented

Pearl Abyss is using a completely custom engine for Crimson Desert, based off the BDO engine, so Intel Arc support isn't free. It requires work to implement. They looked at the market share of Intel Arc and were like nah
 
I get that very few people own these cards but this is still bizzare. They support DX12 and all the features the game uses. This should not happen.
 
RoboFu said:
Why is it not? No fallbacks for advanced shaders?
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No explanation given. Theoretically theres no reason for a game to block specific gpu brands as you develop game engines for graphics APIs and not gpus (directx12, vulkan, etc).

My best guesses are this game either relies on very specific dx12 features ARC hasn't added support for, or this is a deliberate choice from the devs maybe because they ran into some issues with ARC and didn't want to bother.
 
willothedog said:
AMD sponsored game, are they that desperate for the 1% Arc has that they paid PA to do this?
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It's obvious that it wasn't AMD that blocked Intel. Otherwise they would have blocked nvidia.
This is just the studio not having the resources to implement code for Arch GPUs. Or Intel being being their drivers, as usual.
 
In a world where PC upgrades are coming to a crawl, it would have been nice for Arc owners to get some time and attention. Same company that bitched when pressed about the console version instead of being forthcoming. Not surprised.
 
Oof. Crazy that we reached a stage where games might not support modern GPUs.

Not a good look for Pearl Abyss due to how long the game in development too. Seems like a mess all around.
 
winjer said:
It's obvious that it wasn't AMD that blocked Intel. Otherwise they would have blocked nvidia.
This is just the studio not having the resources to implement code for Arch GPUs. Or Intel being being their drivers, as usual.
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You can't block Nvidia as they own the PC GPU market, you only pick battles you can win.
 
Skifi28 said:
Sad but not unexpected unfortunately and it's not the first game to launch with issues on intel. At least they were honest about it.
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What? No, this is the first game to literally block compatibility with Intel ARC GPUs.


And they weren't honest about it at all. They let people preorder and find out themselves on launch day, and then added their shitty little disclaimer that pretty much says "lol, go try to get a refund then"
 
willothedog said:
You can't block Nvidia as they own the PC GPU market, you only pick battles you can win.
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AMD already blocked DLSS in other games. If AMD was doing what you claim, then they could have blocked DLSS and RR in this game.

The reality is that most studios don't care about Intel GPUs, as their market share is minimal. And Intel drivers are always late. These are the real reasons why Crimson Desert does not support Intel GPUs.
 
winjer said:
AMD already blocked DLSS in other games. If AMD was doing what you claim, then they could have blocked DLSS and RR in this game.

The reality is that most studios don't care about Intel GPUs, as their market share is minimal. And Intel drivers are always late. These are the real reasons why Crimson Desert does not support Intel GPUs.
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False equivalence, that was just a feature implementation. This is not. The games AMD spitefully paid devs to block DLSS would still be playable.
 
RoboFu said:
Why is it not? No fallbacks for advanced shaders?
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Probably because they saw the numbers of users of the hardware and said "they won't buy this"

As far I know, it's not a big deal to have development with different drivers, so sounds lazy from them not having this support
 
Either Intel messed up the driver implementation for some obscure feature that Crimson Desert is using, or Pearl Abyss did something stupid while implementing the engine.

Ceallach said:
This game has had one of the most interesting hype to backlash cycles I've seen.
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The marketing team deserves an award for generating so much hype about this game. They showed all the right stuff.

Never trust the pre-release wanking from the press.
 
Bojji said:
Intel isn't showing in most specs but it still works in majority of games.
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Isn't that because most games are running on the same engines that have slowly become the industry standard across most of the tooling for this stuff?

This game is on custom engine that the studio made to match their games vision?
 
CuteFaceJay said:
Isn't that because most games are running on the same engines that have slowly become the industry standard across most of the tooling for this stuff?

This game is on custom engine that the studio made to match their games vision?
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Game is still DX12. It should work, Intel or/and PA screwed up.
 
Bojji said:
Game is still DX12. It should work, Intel or/and PA screwed up.
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These things are more complex than just using a graphics API and it just working, This is partly the reason why so many studio's stick with using Unity or Unreal rather than trying to deal with the headache of making their own work with the different API's
 
Another strange decision by the dev's, i don't know off the top of my head any other major game that has done this and as already pointed out, they kept this quiet, the devs are not garnering a lot of trust lately.
 
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kittoo said:
But why would this be the case? Can anyone shed some light?
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I'm surprised too

Hardware agnostic API calls if it would be using modern APIs, why would it not work. Is it somehow still using legacy DX11 with some hybrid DX12 hybrid? I don't think that's possible.
 
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Bojji said:
Game is still DX12. It should work, Intel or/and PA screwed up.
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DX12 is a low level API and requires custom work on the part of the dev to make things work on any GPU

UE5 has built in support for Arc as I already explained. So most games built with UE5 well just work

Crimson Desert uses a custom engine. The dev has to put in work to implement DX12 for Arc. That's simply not worth it when like 18 people on Earth have Arc and use it to play games
 
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