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United Airlines violently drags a doctor off a plane so employee could take his seat

Why do you fly United?


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Taken a year ago.

Yeaaaaaaaaaaaaaaah.
 
I said it over the yoga pants incident and I'll say it here:

United and American are garbage airlines, and this while an extreme example of their actions is rather indicative of the culture of both companies.

They are filled with very very angry employees who hate their jobs and their customers.

I have had nothing but bad flights on both airlines. Including being yelled at for using the first class bathroom while I was blocked by a drink cart. Like, grabbed by the arm and led back to my seat.

I get that it's a first class bathroom (and with Delta often get upgraded to first, so I like the reserved bathroom), but it's beyond reasonable for someone to be able to not piss themselves while the drink cart is blocking access to their seat.

Daaaaamn.

I've only ever been on Asian airlines like JAL, ANA, Singapore and Eva. The only American one I've been on is Hawaiian. This sounds ridiculous.

Having lived here in the States for about 25 years now, I see it as kind of indicative of the American service industry in general. People don't do shit for you here unless they get a tip, and even though tips here are basically a given, you usually still get shit service. When they don't get a tip or a tip they deem sufficient, you're liable to get dirty looks or treated impolitely as you head out. Head over to Asia where tipping isn't even a concept, and yet the service is so much better.
 

Audioboxer

Member
I know it's all from social media, but the OP has a more detailed account of what actually happened. The BBC don't even mention that compensation offers were made. This is key info to the story.

Having random facebook comments from no one involved with the incident is not good reporting imo so we'll have to disagree on there being nothing wrong with the article and leave it at that.

The OP is an amalgamation of articles. There's a link to thesun as well. Did you see how sparse it is? But fair enough.
 
Shitty comparison. Better comparison:

If you go to McDonald's, buy a burger, and sit there past closing time, eventually they will call the police on you, and if you refuse to go peacefully said police will drag you out. And if you struggle enough while being dragged out someone (most likely you) will get hurt.

I do think the "I'm a doctor" card should've allowed him to dodge the draft and get the computer to RNG up another conscript, but at the same time: if security tells you to move and you don't, this is what happens.

This comparison stinks. He had a right to be there.

What the hell is wrong with y'all?
 
Shitty comparison. Better comparison:

If you go to McDonald's, buy a burger, and sit there past closing time, eventually they will call the police on you, and if you refuse to go peacefully said police will drag you out. And if you struggle enough while being dragged out someone (most likely you) will get hurt.

I do think the "I'm a doctor" card should've allowed him to dodge the draft and get the computer to RNG up another conscript, but at the same time: if security tells you to move and you don't, this is what happens.

No. That's a terrible analogy. The service you payed McDonalds for was the burger. The service this man payed for was a flight to Louisville.

The analogy would be if you bought a burger from Mcdonald's and an employee joggeed to you in the parking lot and said that there had been a mistake and they were out of beef and they needed to take your burger away from you to feed an employee.

And then when you refused they busted your face open, gave you a concussion and took your burger.

This was criminal assault.
 

StoOgE

First tragedy, then farce.
Also,

DONT OVERSELL YOUR FUCKING FLIGHTS.

And if you do, be prepared to pony up some money. Real money. Not credit on your airline that expires. Cash. You fucked up, pay me.

I don't understand why in 2017 it is acceptable for an airline (or hotel) to sell more tickets than they have seats. Standby is fine, but bumping someone with a confirmed seat from the plane is totally and completely unacceptable.

Entire itineraries are booked based on flights. 500 dollars and a free ticket the next day isn't going to do it for me if I need to be at work the next day or have an important meeting at 8AM in the location I'm flying to.
 
yes the airline created the situation...the passenger then chose to react horribly to that situation. Root cause of the situation is the airline..the passengers actions made it worse.
People get bumped all the time..hundreds of thousands of them each year..not being dragged kicking and screaming is the norm cuz....wait for it....... people relent and leave the flight before the police have to.

I truly hope that one day when you choose to take United for an important trip that your job or career depends on that you get picked to give up your seat. I'm sure you wouldn't be mad and refuse. I'm sure you'll be thinking "shucks just my luck, better get off the plane.".
 

Plum

Member
Shitty comparison. Better comparison:

If you go to McDonald's, buy a burger, and sit there past closing time, eventually they will call the police on you, and if you refuse to go peacefully said police will drag you out. And if you struggle enough while being dragged out someone (most likely you) will get hurt.

I do think the "I'm a doctor" card should've allowed him to dodge the draft and get the computer to RNG up another conscript, but at the same time: if security tells you to move and you don't, this is what happens.

No, this is more like going to McDonalds, sitting down to have your Big Mac then being asked to throw it all away and leave because an employee is hungry. You try to take another bite because you paid for the damn burger and are brutalised for doing so.

Oh, and the Big Mac costs hundreds of dollars.

The food analogies from the UA apologists in this thread are terrible.
 

ahoyhoy

Unconfirmed Member
Also,

DONT OVERSELL YOUR FUCKING FLIGHTS.

And if you do, be prepared to pony up some money. Real money. Not credit on your airline that expires. Cash. You fucked up, pay me.

I don't understand why in 2017 it is acceptable for an airline (or hotel) to sell more tickets than they have seats. Standby is fine, but bumping someone with a confirmed seat from the plane is totally and completely unacceptable.

Entire itineraries are booked based on flights. 500 dollars and a free ticket the next day isn't going to do it for me if I need to be at work the next day or have an important meeting at 8AM in the location I'm flying to.

Yep. If these fucks have to oversell to stay profitable they deserve to go out of business.
 

StoOgE

First tragedy, then farce.
Daaaaamn.

I've only ever been on Asian airlines like JAL, ANA, Singapore and Eva. The only American one I've been on is Hawaiian. This sounds ridiculous.

Most US carriers are fine. It's the old guard that are shitty.

Delta is the only of the massive carriers that seems to give a shit. They have problems, but like when flights are delayed they order pizza for the plane. They automatically rebooked my entire itinerary for me because of a weather delay to make sure I would get through to my final destination without missing a connection. Most of their staff are really, really friendly. Probably having their main hubs (and employees) be from Atlanta and Minneapolis/St, Paul is a big reason why they are so nice.

The smaller US carriers (Virgin, Alaska, Southwest, Frontier, Jet Blue) are generally pretty nice. Though, Jet Blue and Southwest are getting worse.

United and American are the cobbled together remains of all of the worst airlines that have ever existed in the US and they seem to be staffed exclusively by the most miserable humans in the country.
 

Kyuur

Member
It should've never involved law enforcement to begin with. Yes, it's still physical assault when law enforcement does it too

How about the airline finding other accommodations for their employees without physically assaulting paying customers? How many cowards do we have in here that would stand for this behavior? Wow.

There are like a dozen easy ways this could have been prevented before we even get to the point of police intervention. United could have solved this before it got out of hand. And after it got out of hand, they should have owned up to it and done something more than, "I dunno, ask someone else."

This really doesn't do anything to answer my question. Clearly the airline fucked up and this was unnecessary, but in the end law enforcement was called in the end and removed someone from private property.

Probably spend a good bit of time and patience explaining over and over the plane isn't going anywhere till you leave and we may have to remove you if you don't comply. If you want a "reasonable" response to your question. Not go quickly to dragging people up aisles. This isn't a bouncer ejecting a rowdy drunk off a plane.

From my understanding of the story, this did happen as more and more law enforcement showed up until the third one where he was forcefully removed.
 

Divvy

Canadians burned my passport
I stopped using UA after having a horrific experience with them a few years ago, so all these news stories are not surprising in any way.

FUCK United
 
This is nuts, if nobody volunteers you keep raising the incentive. It's not the customers fault they stupidly overbooked the flight. If they had gone up to $1500 cash incentive I guarantee you someone would have volunteered.

I hope this guy gets millions from them.

The ironic thing is this is not even a week after the dress code scandal.

Fuck United, not flying with these losers ever again. May they be forever Uber'ed
 

dskillzhtown

keep your strippers out of my American football
Wow, they were always a terrible airline. Doesn't surprise me at all.

Continental was a great airline. When United bought them, instead of letting Continental policies and procedures raise them up, they cut down everything that was good. United is crap.
 
The US is a scary place. Abusing a passenger that refuses to "voluntarily" leave a flight he paid for just because they couldn't get their own freaking personnel to the right place on time is just... so many levels of awful.

Really boggles the mind.

Especially the "voluntary" part. What's next? Not enough fuel, so a random bunch of "volunteers" gets to leave their baggage at the airport, to be delivered by catapult?

This went to my mind as well. USA is fucking scary. Basically a police state since 2001.
 
Not that anyone has the responsibility to. But how do people feel about there seemingly being no other passenger willing to help the guy? The videos show people screaming but their butt's attached to their seat
 

guybrushfreeman

Unconfirmed Member
This really doesn't do anything to answer my question. Clearly the airline fucked up and this was unnecessary, but in the end law enforcement was called in the end and removed someone from private property.



From my understanding of the story, this did happen as more and more law enforcement showed up until the third one where he was forcefully removed.

I'm not really sure what you're asking? It should never have come to that. The end. Full stop.

There should never been a situation in which a person was removed by force because a plane was oversold
 

Jag

Member
Standby is fine, but bumping someone with a confirmed seat from the plane is totally and completely unacceptable.

Bumping a paying customer so you can transport your own employees makes this even more egregious. My company is so customer focused, that I get infuriated when I hear how poorly some companies treat their customers. I hope they suffer for this corporate philosophy.
 

Audioboxer

Member
This really doesn't do anything to answer my question. Clearly the airline fucked up and this was unnecessary, but in the end law enforcement was called in the end and removed someone from private property.



From my understanding of the story, this did happen as more and more law enforcement showed up until the third one where he was forcefully removed.

As I said should still never reach that. The worst case scenario here should have been a continued stalemate for an hour+ if that's what it was going to take. Airline chose to go down this route so as I also said up to them to pay penalties and fees for late departure.

Whilst the stalemate was going on the staff should just have kept repeating to passengers until 4 people leave by volunteering or us choosing the plane is not taking off.
 
Erm....why was everyone on the doctor's side then? Doesn't add up.

Er... you can't yell because you're getting unfairly kicked off the plane? Did it say that he assaulted anyone?

Also you believe in everything the police tells you? In 2017, seriously? You know how often they try to cover their ass. Go look up what's currently happening with the LAPD and their treatment of prisoners in jail and all the cops getting long sentences. Go look up the statements police make every time a black person gets killed

Did you see the man yelling in the video prior to being dragged out by the police?

Did you see any passengers say anything like this despite many giving statements to the news?

I think you're saying you don't believe it, but just to make sure. I'm sure others will actually believe it.
 
Shitty comparison. Better comparison:

If you go to McDonald's, buy a burger, and sit there past closing time, eventually they will call the police on you, and if you refuse to go peacefully said police will drag you out. And if you struggle enough while being dragged out someone (most likely you) will get hurt.

I do think the "I'm a doctor" card should've allowed him to dodge the draft and get the computer to RNG up another conscript, but at the same time: if security tells you to move and you don't, this is what happens.

Your analogy doesn't quite work because in that case the person is actively and deliberately doing something against the rules, namely that you shouldn't stay past closing time. This would be more like if they ordered a burger, and then the store tried to take the burger away from them because it was the last one and they had other people who ordered burgers too, and the guy they wanted to give it to was one of the employees who wanted to eat it for their lunch break.

The fact that the customer did nothing wrong other than be unlucky enough to get picked on to suffer for the company's fuck-up changes the morality of the enforcement/resistance.
 
Not that anyone has the responsibility to. But how do people feel about there seemingly being no other passenger willing to help the guy? The videos show people screaming but their butt's attached to their seat
I don't know if this is a bystander effect. It seems more like "Americans have made plane trips into security theater with insane tension, and no one wants to fuck up and be taken away."
 
Should've just increased the offer until someone was willing to step off. That is what the market demands, is it not? And I guarantee you that's less costly than the settlement.
 
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