-They torture and kill a beloved character that is key for this game and the previous one
-They try to replace it with a poorly written, uncharismatic, psycopathic character that according to the devs was designed -like all the new female characters of the game- to don't be attractive for biggest userbase of the game series (males), and is introduced in a sequence where the creators said they wanted the players to hate that character
-They force you to play with a character you hate during a big portion of the game
-The portion of this character is in the middle of a high level cliffhanger, so you expect it to be short but it's like as long as the previous game, so that portion ends being annoying
-You also were expecting the game to end because when the the cliffhanger happened the game was already longer than the previous game, so that portion ends being more annoying
-That portion is full of poorly written and designed characters who add nothing to the game or its story, and are there to fill SJW tokenism diversity quotas. Example: latino character who looks like Druckmann who basically is in the game to constantly say 'pendejo' (just in case you didn't noticed it's a latino character and to spit a beloved character during a torture scene
-They try to humanize and sell you as good/cool people that faction of poorly written woke-focused characters when you don't care about them -and particularly hate the new main character- and while you want the cliffhanger to end. It would have been a better idea to reduce that portion of the game and to place it before the torture scene, so you wouldn't hate her, would understand better what she does when she does it, and would feel bad about Ellie's actions (as they want you to feel) when she does them
-The portion of the trip of the end of the game would have made more sense as a separate DLC. The game was at that point too long and the ending in the 1st time of the farm would have worked better as game ending than the final ending, which I think works better as a DLC + teaser of TLOU3 than a game ending (Ellie doesn't finish her job)
-Joel was someone trying to survive in a very hostile environment where if he doesn't kill people they kill them. ND seems to see 'problematic' to have a straight, cis, white male who kills due to 'toxic masculinity' and should be replaced as main character by females or non-binary folks, as they did in Lost Legacy (where males and specially white ones only have the role of bad guys or dumb guys)
I think it's a shame they bought all this SJW bullshit, because other than the stuff I listed I think the game is great and deserves the GOTY, but I understand that many of people won't choose it (and generated all these negative opinions in user reviews/social media/gaf/etc) because some of these reasons. I also think it's dumb to consider all this criticism only related to bigotry/sexism/etc as blind woke people claim.
P.S.: I loved Game of Thrones, but there it did work there because you already loved many other very charismatic characters and you aren't attached only to a couple of them, so it's ok for you to switch the focus from a character to another. Here what Druckmann tried to do is to 'subvert expectations' trying to mimic MGS2, which is his favorite game but I think it's by far the worse in the series because Raiden in MGS2 doesn't have the charisma of Snake at all (Raiden in MGS4 instead he's super badass).