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EB Games offers refunds for Fallout 76

IbizaPocholo

NeoGAFs Kent Brockman

Australian retailer EB Games has promised to refund people who believe they were misled by store staff over whether they could return Fallout 76.

The company has provided a court-enforceable undertaking to the Australian Competition and Consumer Commission (ACCC), promising to refund anyone who contacted the retailer within the online game's first year but were denied their money back.

EB Games has acknowledged it was "likely to have misled consumers" about their rights in terms of the faults found in Fallout 76 after launch.

The Bethesda-published online RPG was notoriously flawed when it released on November 14, 2018, with significant bugs and server problems that prevented many customers from playing.

Several Australian consumers complained to EB Games but were told they were not entitled to a refund. The retailer has now promised to offer this refund to anyone who contacted its team between November 14, 2018 and October 31, 2019.

ACCC commissioner Sarah Court said in a statement: ""The Australian Consumer Law provides consumers with the right to ask for their choice of a repair, replacement or refund when they have purchased a product that has a fault which amounts to a major failure.

"Retailers must ensure that they train their staff so they do not misrepresent to consumers their consumer guarantee rights under the Australian Consumer Law, including the right to obtain a refund in certain circumstances."

Eligible customers have until August 1, 2020 to contact EB Games to claim their refund.
 

Justin9mm

Member
It's unfortunate that the ACCC had to step in for EB Games to do this.

I've long hated EB for their high game prices and shitty practices. As the only gaming store franchise in Australia, when you have a monopoly on the market, this is what happens.

They are the sole reason why new release digital games from the Sony store are no cheaper than the physical copy from EB at $99.95 AUD.
Sony have a contract with them to not undercut their RRP Price as they are the main distributor.
 
S

Steve.1981

Unconfirmed Member
This has been rumbling along for quite some time, hasn't it.

Good news though. People deserve to get their money back for that abomination of a game.
 
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