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Diablo 3 Director Jay Wilson: Auction Houses 'really hurt' game

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http://www.joystiq.com/2013/03/28/diablo-3-director-jay-wilson-auction-houses-really-hurt-game

Former Diablo 3 Game Director Jay Wilson admitted during a talk at GDC 2013 in San Francisco that both of Diablo 3's Auction Houses (both the real-money and the in-game gold item auction house) "really hurt the game." Wilson said that before Blizzard launched the game, the company had a few assumptions about how the Auction Houses would work: He thought they would help reduce fraud, that they'd provide a wanted service to players, that only a small percentage of players would use it and that the price of items would limit how many were listed and sold.

But he said that once the game went live, Blizzard realized it was completely wrong about those last two points. It turns out that nearly every one of the game's players (of which there are still about 1 million per day, and about 3 million per month, according to Wilson) made use of either house, and that over 50 percent of players used it regularly. That, said Wilson, made money a much higher motivator than the game's original motivation to simply kill Diablo, and "damaged item rewards" in the game. While a lot of the buzz around the game attacked the real money Auction House, "gold does much more damage than the other one does," according to Wilson, because more players use it and prices fluctuate much more.

"I think we would turn it off if we could," Wilson said during his talk. But the problem is "not as easy as that;" with all of Blizzard's current players, he says the company "has no idea" how many players like the system or hate it. Blizzard, Wilson said, doesn't want to remove a feature that lots of players will be unhappy to see go. But he did say that the team is working on a viable solution, without giving any other details about what that would be like.



How could they assume very few players would use the auction house? Do WoW metrics show that not many people use the AH there? If that's the case, the WoW economy isn't a suitable comparison to Diablo's. WoW has a lot more gold sinks, and virtually none of the best loot has random stats.

If Blizzard had done a better job of using betas for actual testing of design decisions, or just used some more common sense, this wouldn't have come as a surprise.

For anyone ignorant of how the AH affects Diablo 3, read these:
http://www.alexc.me/a-scientific-explanation-why-diablo-3-is-less-addictive-than-diablo-2/417/
http://www.alexc.me/why-diablo-3-is-less-addictive-blizzard-responds/441/
 
he says the company "has no idea" how many players like the system or hate it.

Funny, the entire Diablo community, even pre-release with no particular axe to grind, were pretty unanimous and vocal in their opposition to it.
 
I think he's full of shit. The only thing they probably didn't see coming is how it would affect the long term player base and would make loot not exciting.
 
How about you just introduce a fucking ladder system that doesn't allow Auction House access for characters that are part of it? When the ladder resets, your characters "graduate" back to the normal environment like in Path of Exile.

They'd need to tweak the loot drops in that part of the game, though.
 
I love the bullshit about why they can't just take it out. People would be upset! Nevermind all the people we know are already upset about it being in, on top of the fact that we now have a real receipt of how it damaged the quality of our game.
 
Horse shit right here.

It completely backfired on them. Diablo 3 was my first Diablo and the AH completely killed my will to continue playing that game.

Funny how the consoles will get the best version.
 
They should have not limited beta to the first 3 chapters of act 1 and opened the auction in beta.

Doing this they would have seen instantly those assumptions were completely wrong.
 
if they really want to know how many people hate the damn auction house, why not add a poll in game and ask people directly whether or not they like the auction system??
 
No Shit, AH ruined that game (especially end game)

Horse shit right here.

It completely backfired on them. Diablo 3 was my first Diablo and the AH completely killed my will to continue playing that game.

Funny how the consoles will get the best version.

Will there be no AH on consoles?
 
For those calling bullshit, that was my initial reaction. But shockingly, it seems to be true.

From the reddit AMA:
The auction house has absolutely no effect on drop rates. There are conspiracy theories and misunderstandings but I do want to re-iterate, the is NO interaction whatsoever. Bashiok mentioned earlier that we took the AH into account, so let me expand a little bit on that.

The drop rates were tuned for a player who would never use the Auction House. For the majority of internal development we didn’t have an Auction House, we all played using our own drops only. I’ve personally leveled multiple characters from 1 to 60 internally before the game came out using only drops that I found - we all did.
When we say we “took the AH into account” that means it’s one of many factors. ie. some players will choose to play without trading, some players would play in a group of 4 where they share drops among each other, and some (as it turns out, many) players would use the AH.

Three weeks after launch player’s gear is much higher than what we were expecting. When I killed the Butcher on Inferno for the first time I was using a weapon with 492 DPS. There are also certain passives which are much more powerful than they were during internal development. One With Everything, for example, was basically never used internally because we didn’t have an auction House. With the auction house, it feels like a mandatory passive. In retrospect we should have seen it coming. In the game’s current state though, it’s a powerful Monk ability that gives Monks a big survivability boost and has some interesting (some would argue fun, others would argue negative) effects on gearing.

I consider playing without the Auction House to be a very fun way to play the game. I’m personally planning on rolling some new characters that I’ll set aside to be “no-AH/no-twink” characters. Much like in D2 when I would make a new character with a friend and we’d agree with each other not to twink our characters out.
 
In retrospect we should have seen it coming.
to


If only they had listened to... virtually everyone who ever talked about the game ahead of release. ;_;
 
I think projects could really use an outside perspective from time to time. Not necessarily someone who is allowed to come in and change anything, or is given any sort of control over the project, but someone that can give suggestions and make the people see certain stuff from a different perspective. The D3 case is extreme, though. I think they knew what they were doing, or that someone intentionally misled them.

If they had made the AH harder to use, like requiring a credit card setup procedures to use any aspect of it (Even the gold only one.), along with a several page form you'd need to fill in (How do you intend to use this AH? etc.), only a few people would have used it. My point is, they could easily have prevented 50% or more from using it just by making it an annoying process.
 
Someone needs to create a checklist of all the design decisions Blizzard made with Diablo 3 and the accompanying backpedalling they did to roll those decisions back.
 
This is hilarious. I can't believe they didn't have any foresight that their latest and greatest feature could potentially break their game.
 
AH made it so that I felt that i was "renting" my "uber" loot because I could always just toss it back up on the AH when I found something better. Really killed the genre for me, couldn't play Torchlight 2 or POE afterward
 
For those calling bullshit, that was my initial reaction. But shockingly, it seems to be true.

Them saying something doesn't make it true. I doubt many would give them the benefit of the doubt when it comes to their word at this point.
 
They thought that "only a small percentage of players would use it"?

Nonsense, everyone I knew that bought the game thought they will reimburse the game purchase from auction house. If that's actually the case, then they are so outrageously naive.
 
The fact they made it just about fucking impossible to get a decent item on your own didn't help either.

Still haven't finished it actually..
 
I disagree. I wouldn't have played Diablo 3 for as long as I did without the Auction House.

The crappy loot system is what really broke the game :P
 
But they were only trying to help us. Making money from the real money auctions was an unfortunate side effect of this.
 
Sad to see them backpedalling on greatest innovation in hack and slash games in last few years.

In Diablo II if you weren't lucky you got shit and noone wanted to trade with you. AH opened way to selling multiple weak items to upgrade into higher tier and kept the gold relevant.
 
I think most reasonable people felt this way the second it was announced.

It's one of the two reasons I cancelled the game, the other being the always-online DRM, I felt it adopted a F2P model while costing money upfront. ugh
 
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