• Hey Guest. Check out your NeoGAF Wrapped 2025 results here!

For 4 hours, I have tried to give money to Sony, but I fail (PSN Wallet and CC)

Chittagong

Chittagong

Gold Member
So I'm getting pretty frustrated with Sony's Wallet "solution". For the last four hours, I have tried to buy credits for my PS Vita. I have tried various ways to enter my credit card details, but every single time it comes back with the same error

The credit card information is not valid. Please check your entries carefully.
Click to expand...

I have tried on the PS Vita and on the browser. I have tried my Visa, my Amex, my wife tried her Visa, nothing works. I suspect it has to do with a crappy address lookup, that PSN limits to a fixed amount of characters per addess line, while our address on record is pretty long.

Amazingly, Sony is the only company with this problem - I am absolutely confident my credit cards are just fine, since use them online successfully for everything - Paypal, Amazon, Hungry House, eBay... All of these seem to be able to parse the address, but Sony, no.

The last 15 minutes I have been trying to get customer support, but the UI for finding that is as good as the credit card experience.

Am I doomed to be able to never give Sony a penny?
 
Is your credit card not from the same region of the store where you are trying to buy?

ie. Your CC is european and you are trying to buy from USA PSN?
 
Had this same problem with my old card. It really is ridiculous, I never had an issue anywhere else.
 
I remember having a ton of issues and it stemming from the address format.
It doesn't like working with addendum (Apt, Suite, #, etc)
Had to simply add the unit number to the end of the street address for it to get verified.
 
BomberMouse said:
Is your credit card not from the same region of the store where you are trying to buy?

ie. Your CC is european and you are trying to buy from USA PSN?
Click to expand...

Nope, UK card and UK PSN.

I suspect the problem Is that addresses in the UK can be really complex and inconsistent, so any eshopping platform needs to be able to look at the components of the address and compare them to the components of the register reference, and conclude that it is acceptably similar - rather than expect a perfect match. And all of them do, except Sony, it seems.
 
Where are you from, Chittagong ?
[edit: Oh! UK, answered above. :p]

I know PS Store is quite picky when it comes ot credit cards, sometimes even a dash or lack of one in the address gives you a "credit card is not valid" message.

In my case, Puerto Rico; the card I use, (or in the case of PSN/SNE tried to); is from a well known bank that is even in the US and the card is not accepted, just because is from PR. Even when other cards, from PR (even local banks) are accepted. I ended getting a card from one of those banks just for PSN purchases.
 
Make sure your address is exactly the same as your credit card's billing address. I had this problem a while ago because my apartment is listed first on my billing address for some reason.
 
Hmm... Maybe I will resurrect my old Natwest card tomorrow.

For a company whose future largely rests on their ability to capitalize on digital content, Sony is shockingly poor in their infrastructure.

Hell, they aren't even able to do The most basic of tasks, a SAML session handover between their own sites, instead you need to keep signing in when you visit differen't Sony sites - including PS blog.
 
pharmboy044 said:
Sony's PSN wallet requires exact formatting and needs to match how it is displayed on your credit card bill.
Click to expand...

Did that too, with three cards and three different ways each (statement, bill, online bank profile). And multiple different attempts on each, just to be sure.
 
It's a known issue.

PSN has been having problems the past 10 hours or so. Can't make purchases, can't add funds to wallet, etc.

Purchases will say "connection to server lost" or something along those lines before the transactions can be completed.

They're working on it.
 
Tokyo Rain said:
It's a known issue.

PSN has been having problems the past 10 hours or so. Can't make purchases, can't add funds to wallet, etc.

Purchases will say "connection to server lost" or something along those lines before the transactions can be completed.

They're working on it.
Click to expand...

Really? Thx for the info - is there a status log somewhere do you know?
 
Yeah, in my case also trying different combinations and even the info directly from the bank didn't worked. Then that other card, with the same address worked right from the beginning.

In any case, there's also Gamestop (and probably other places, not sure if Amazon does). They both sell digital PSN-cash codes, given (usually) instantly. Though at gamestop.co.uk, I only see $25 cards.
 
Do you have an apartment/unit/flat number?

First time I purchased anything on PSN I couldn't do it because it kept saying my card was invalid. I QUADRUPLE checked it and everything was correct.

I called tech support and they suggested I remove the line with the unit/apartment number in the billing information and it worked.
 
Oh, and for the record, Sony has been the only place where I had this kind of trouble with my Credit Card. I purchased stuff everywhere else without an issue.

Once that Apartment number line was removed, everything has worked perfectly.
 
Had the same problem, my card worked just fine until I was issued a new one. Tried to put the new one in, and nope.. same error you got. Tried the shit online, nope. Tried all kinds of different things with my address.. nope.

Sony is the ONLY people who don't want my money.

Resorted to getting instant codes from Amazon (when they had them) to fill my wallet, but to be honest it pretty much made skip buying shit off PSN and just stick to XBLA. That and I had Playstation + since launch, and this made me quit it since I couldn't pay for it because they wouldn't accept my card.

Sony does so much shit wrong all the time, it's amazing they ever get ANYTHING right.
 
ALaz502 said:
Oh, and for the record, Sony has been the only place where I had this kind of trouble with my Credit Card. I purchased stuff everywhere else without an issue.

Once that Apartment number line was removed, everything has worked perfectly.
Click to expand...

Huh, did not think of that. Will give it a go tmrw.
 
Chittagong said:
So I'm getting pretty frustrated with Sony's Wallet "solution". For the last four hours, I have tried to buy credits for my PS Vita. I have tried various ways to enter my credit card details, but every single time it comes back with the same error



I have tried on the PS Vita and on the browser. I have tried my Visa, my Amex, my wife tried her Visa, nothing works. I suspect it has to do with a crappy address lookup, that PSN limits to a fixed amount of characters per addess line, while our address on record is pretty long.

Amazingly, Sony is the only company with this problem - I am absolutely confident my credit cards are just fine, since use them online successfully for everything - Paypal, Amazon, Hungry House, eBay... All of these seem to be able to parse the address, but Sony, no.

The last 15 minutes I have been trying to get customer support, but the UI for finding that is as good as the credit card experience.

Am I doomed to be able to never give Sony a penny?
Click to expand...
Yep my card wont work ethier i have a debit card from wal mart.
 
I had this issue too. The crazy thing was everytime I tried doing it, I would be billed $1, even though the 'invalid' stuff would clearly prevent me from getting to a point to even add money to the account.

Sony's quite a work of wonder. I guess Nintendo, Valve, and Microsoft are the only guys who deserve my money.


EDIT: No way this has been an issue for the last 10 hours today. This has existed since they jumped to the Sony Entertainment Network stuff. I've had this stuff not work for me since Friday night.
 
Not sure if its the issue that you're having but if the payment server is overloaded\borked and you make too many unsuccessful attempts to add a credit card you get locked out for 24 hours. Had it happen to me before.
 
Posting here since it's a recent thread.

Sony don't want to take my money either. Card works everywhere else though as i bought some things in the past days without problem. Says funds could not be added to the wallet. Now it just spits out an error code.
 
I've never had a problem with PSN Purchases, though I have a problem that even though my address in credit card change, it won't accept it when I do so on checkout. Not that I mind using my old address but I've moved on, DAMNIT!
 
Revolutionary said:
Make sure your address is exactly the same as your credit card's billing address. I had this problem a while ago because my apartment is listed first on my billing address for some reason.
Click to expand...

This happened to me as well. I realized my information was wrong after I wiped my card details.
 
Been going on for me for over a year. The solution was to have my friends who live in the States (where my address and CC are registered) and buy me cards from the store.

I've checked my statements, my online profile, cross checked the address on the Playstation Store and in a browser on my computer. Even tried hiding my IP and using a proxy if it was checking my location (Japan). Called Sony and they said to buy cards. Urrghhhh
 
ALaz502 said:
So, did it work?
Click to expand...

Nope. Tried a few more cards too. Gave up and bought a code from the link Gav47 recommended, fantastic site.

Shame on Sony, I can't see the average consumer going through the trouble. They really need to get their crap together, this is absolutely vital to their future.
 
Have the same issue, not the best time for Sony's servers to get borked when Vita relies so much on digital distribution. Will wait over the weekend, but I'm really trying to give out my monies here...
 
image.php
 
Same issue here, bought stardust the night before the vita launch via my ps3. Then bought lumines the day of launch through the vita itself. Then tried to buy psp ridge racers and got the np error, but was able to buy it via the ps3.

The following day I tried to buy vtennis through the vita store, got the np error, then tried through the ps3 and got an 80001302 error.

Been on psn since the beginning, using the same CC never had a problem, and have been able to use my CC no problems to buy stuff on Xbox live and iTunes since the problem with psn started.
 
Same problem here, and I've tried everything. It worked before the psn hack but Sony apparently don't want my money anymore. What's even worse is that I don't think there are prepaid psn cards available in my country either. Right now I'm completely locked out of all digital purchases for both the PS3 and newly bought PSVita. :(
 
sooo i was buying a few psp games last night and i was getting error 80023102 when it tried to add the required money to my wallet (which is basically always at zero). i removed god of war ghost of sparta from the shopping cart (bringing the shopping cart total below $100), and then it went through. now though, i can't add anything more to my wallet. i keep getting error 80023102. a search online is showing others having this problem too?? what's the deal? i've been using the same card on here for years; it isn't expired and i'm not even close to my limit with the card.
 
Now here's a genuine complaint. I really believe Sony should work on this for PS4, have more options in which a PSN user can pay for items/software on the Store. I mean this whole world is one melting pot now anyway, why so many restrictions. I live in the Carribean and of course I use the US PSN as there's no store for the Carribean islands, my cc info wont work directly, so I use psn cards, but Sony should really look into accepting paypal etc.. and other forms of payment. I'm sure their sales would be upshotted signficantly, sometimes you give up because you dont want to go through the hoops and that's lost sales right there.
 
I get this all the time with my debit card, which I used to use on PSN regularly. I have to use my CC on PSN, which I would rather not do.
 
Sorry to bump an old thread, but I'm getting the exact same problem.

'The credit card information is not valid.

Please check your entries carefully. (43)'

I'm trying to use a free month of PS+, but it says I must save my credit card information with my account first.

Been trying with two different cards.
 
I don't know if I'm helping or hurting but -

I seem to remember having a terrible time getting my cc registered after I just got mine. Problem was firmware wasn't up to date.. at least that fixed my issue. Go check for software updates manually in the settings thing.
 
You must log in or register to reply here.

Similar threads

Give a Grade to Sony, Nintendo and Microsoft for This Gen
2 3
138
904
Lord Malachite replied
I root for certain games to fail because I don't want more games like them
2 3 4 5 6
261
3K
HRK69 replied
If you don’t log in to PSN for 3 years Sony may delete your account
2 3 4
170
1K
Miles708 replied
I have so many games to play, yet I don’t have the will to play at the end of the day .
2 3
140
1K
Js562 replied
How is Hellblade 2? I enjoyed Hellblade 1, but have been hesitant to get this
2
51
759
Pedro Motta replied
Top Bottom